IT service management (ITSM) is a process-based approach to designing, delivering, managing, and improving IT services. The goal of ITSM is to align IT with business needs and objectives.

ITSMs are tools and platforms that help organizations to plan, design, build, test, deliver, operate, and optimize IT services. There are many different types of ITSM solutions available on the market, and the best solution for an organization depends on its specific needs and requirements.

IT service management solutions can be used to automate IT processes, improve communication and collaboration between IT teams and other departments, and track and monitor IT service performance.

Implementing an ITSM solution can help your organizations to improve your overall IT service delivery.